日期:2011-01-19 10:11
一、Courtesy 禮貌
語言要有禮且謙虛，及時(shí)地回信也是禮貌的表現(xiàn)。
例如： We have received with many thanks your letter of 20 May, and we take the pleasure of sending you our latest catalog. We wish to draw your attention to a special offer which we have made in it. You will be particularly interested in a special offer on page 5 of the latest catalog enclosed, which you requested in your letter of 20 May.
二、Consideration 體諒
寫信時(shí)要處處從對方的角度去考慮有什么需求，而不是從自身出發(fā)，語氣